I was looking for a 65% mechanical keyboard with Cherry MX switches and watched the above video . It provided a link to Banggood.com where the Akko Silent 3068 was on sale for $69.99 instead of $79.99. (Today, I noticed it has increased in price by $10 dollars to $89.99.) This seemed like a good deal for a mechanical keyboard with Cherry MX switches so I ordered one.
The keyboard shipped from California rather than China via Fedex Smartpost which took 10 days to the southeast US. When the keyboard finally did arrive it was DOA. Banggood claims to have a 7 day DOA guarantee so I sent them an email asking how to get a refund and return the item.
This is my first email:
Date: 2019/8/25 3:56:22
Subject: Items received with quality problem+OrderID
Received the Akko silent mechanical keyboard with cherry mx brown switched today. The package was not damaged nor the box. Two keyboard lights came on for a few seconds when the USB was connected followed by a popping noise. Now keyboard is not working and causes the USB mouse to “freeze”. What is procedure for a refund/ return?
The reply from Bangood:
Thank you for your email and order ********.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused.
First of all, could you please send us some photos and a video to show some details of the issue. Requirements are listed as follows.
1.In the photos, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.In the video, we could clearly see the product’s problems
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
About this procedure, we have written down in Banggood warranty policy, you could refer to here:https://www.banggood.com/Popular-questions_hl103_at588
Thank you for your cooperation in advance. We will keep waiting for your reply.
I did all the things they required and twenty-four hours later received this mail:
Thank you for your email regarding order ********.
Could you test if it can work first?
We hope for your understanding on this matter and look forward to receiving your reply.
I again sent a mail explaining the problem and that the keyboard was dead after the load popping sound.
They then offered $20 to compensate me for my inconvenience. After three days of haggling with a person/bot named Luna, Banggood had raised the refund offer to $40 USD. I bet few knew that when trying to get a refund or for the company to honor their “so-called” warranty, you would need talents more at home in a flea-market or yard-sale. By the time I received the 40 dollars offer, I had read enough on-line horror stories about people being completely screwed by Bangggood that I caved and whined for the partial refund.
The Akko 3068 might have been a nice 65% layout mechanical keyboard had it worked. I plan to buy a Vortex Cypher from Amazon having been banged good for the last time.